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Refund Policy

Last updated: August 2026

Vip Trade Signal — VTS, 27 Old Gloucester St, London WC1N 3AX, United Kingdom. Phone: +44 7448 651606.

1. Summary

  1. All sales are final. We sell digital services delivered immediately, paid in cryptocurrency, and we do not offer refunds for change of mind, dissatisfaction with signal outcomes, market losses, or unused time.
  2. There are exactly two exceptions: a duplicate payment for the same order, and total non-delivery of a purchased service, reported within 7 days of payment. These are defined in Section 3.

2. Why Crypto Payments Are Different

  1. All payments are made in cryptocurrency through our secure crypto checkout. Cryptocurrency transactions are irreversible by design: there is no bank, card network, or chargeback mechanism that can pull a payment back.
  2. For that reason, approved refunds are processed manually by us as a new outbound transaction. Approved refunds are paid only in the original cryptocurrency used for the payment, valued at the current market rate at the time the refund is processed, minus network (miner) fees. We do not compensate for exchange rate movements between payment and refund.
  3. Always double-check the invoice amount, currency, and network before sending. Payments sent to an expired invoice, on the wrong network, or in an unsupported currency may be unrecoverable, and any recovery attempt is made on a best-effort basis with fees deducted.

3. The Two Exceptions

  1. Duplicate payment: you paid the same invoice or the same order twice. On verification against our payment records, we refund the duplicate amount in the original cryptocurrency, minus network fees.
  2. Total non-delivery: you paid and received nothing at all — no website access, no Telegram invitation, and no service commencement — and our records confirm the failure was on our side. Partial delivery, delayed delivery caused by information you failed to provide, or dissatisfaction with what was delivered do not qualify.
  3. Both exceptions must be reported through a support ticket within 7 days of the payment. Claims outside this window are declined.

4. Subscription Cancellation

  1. You can stop your VIP subscription at any time. Cancellation stops the next billing cycle only; your access continues until the end of the period already paid.
  2. There are no pro-rata or partial refunds for the unused portion of a current cycle, and no refunds for cycles already consumed.
  3. Because renewals are paid manually by invoice, simply not paying the next invoice has the same effect as cancelling.

5. Service Advances (Account Management and Drawdown Management)

  1. Advances paid for the Account Management and Drawdown Management services are prepaid service credits. They are not deposits, not investments, and never leave our books as trading capital — your trading funds stay in your own broker account.
  2. Fees are drawn down from your credit on a pay-as-you-go basis as profit share becomes due under the applicable signed agreement.
  3. If you end an engagement, the unused portion of your advance is refundable, minus fees already earned for work performed and minus network fees on the refund transaction. Refunds follow Section 2.2 (original cryptocurrency, current market rate).
  4. Where a signed service agreement contains different or additional refund terms for that engagement, the signed agreement prevails.

6. What Is Never Refundable

  1. Trading losses on your account, whether or not our signals or services were involved.
  2. Subscription time you chose not to use, including time lost to your own removal for breach of the Terms of Service (for example, redistribution of signals).
  3. Access lapses caused by your broker balance falling below the qualifying 250 US dollar threshold on the free broker route.
  4. Payments refused or returned under our AML & KYC Policy are handled under that policy rather than this one.

7. How to Make a Claim

  1. Open a support ticket from your account dashboard or email support@viptradesignal.com within 7 days of payment.
  2. Include the invoice ID, the transaction hash, the amount and currency sent, and a short description of the problem.
  3. We aim to review claims within 5 business days. If more information is needed, the review clock pauses until you provide it. Approved refunds are normally sent within 10 business days of approval.
  4. Our decision, applied consistently with this policy, is final. If we decline a claim, we will tell you which section of this policy the decision relies on.

8. Abuse

Submitting false claims, forged transaction records, or repeated claims for the same payment is treated as fraud and results in permanent termination of service without refund, and reporting where legally required.

9. Contact

Refund questions: support@viptradesignal.com. See also the Terms of Service at /legal/terms and this policy at /legal/refund-policy.