Support
Contact us
There is no contact form on this page, and that is deliberate. Support tickets do the same job better: they are tied to your account, they keep the whole conversation in one thread, and they never end up in a spam folder.
Vip Trade Signal — VTS · 27 Old Gloucester St, London WC1N 3AX, United Kingdom · +44 7448 651606
Channels
Three ways to reach us
In order of how quickly you will get an answer.
Fastest
Open a support ticket
If you have an account, this is the route to use. A ticket arrives already attached to your email, subscription state, broker claim and Telegram link — so nobody has to ask you to prove who you are before the actual question gets answered. Replies land in the same thread and you are emailed when we respond.
Email us
Not a member and just want to ask something first? Email our support address. Replies are slower than tickets because we have to verify who you are before discussing anything account-specific, so if your question is about your own subscription, payment or broker claim, create a free account instead — it costs nothing and takes a minute.
Ask the FAQ assistant
The chat widget in the corner of every page answers the common questions immediately — pricing, payment confirmations, Telegram access, the broker route and eligibility rules. It works whether or not you are logged in, and if it cannot answer you it can hand the conversation straight to a ticket.
Managed services
Enquiring about account management or drawdown recovery?
Include these details in your first message and we can give you a real answer instead of a list of questions.
- Which broker the account is with, and whether it was opened through one of our links.
- The platform — MT4 or MT5 — and the account number.
- Current account equity, in USD.
- Current floating profit or loss, in USD, and roughly how many positions are open.
- For drawdown cases: whether your broker permits hedging, and how much usable margin remains.
- What you are hoping we do, and any deadline or constraint we should know about.
Never send passwords in your first message. Trading credentials are only ever submitted through the encrypted form in your dashboard, after a written agreement is in place. We will never ask for them by email, on Telegram, or in chat.
Before you write in
A large share of tickets are answered on pages we already publish. If your question is about what things cost, see pricing. If it is about the free route, the rules are on VIP via broker. If it is about our results, the whole record is in the signal archive. And we cannot give personalized investment advice or tell you how much to risk — not as a policy choice, but because we are not licensed to.